Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Saint John's office.Address: 99 Locke St, Concord, ON L4K 3Z9Salary: $43,000 - $45,750 annuallyWork hours: 8 am - 5 pm ESTDuration - 12-18 months contractThe duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:Maintaining strong customer relationships by handling questions and concerns with speedand professionalismReceiving and placing customer service telephone calls, completing web forms and responding to emailsEntering and processing orders for recent and existing customersInvestigating issues and resolving customer complaintsUpdating and managing customer databasesActively promoting Terminix products and servicesMonitoring the route and status of field technicians to coordinate and prioritize their scheduleRelaying work orders, messages, and information to and from technicians and field managementConstantly improving results by adhering to a philosophy of service excellence, and following business processesProviding an outstanding customer experience to all customersAvailable to work as required based on customer needsPerforming other dutiesRequirements:Persuasive communication skills and lots of personality!Sales oriented, has the ability to identify sales opportunities within a service environmentEnergetic, positive and self motivatedNaturally empathetic, with the ability to build a strong rapportExcellent communication skills - both verbal and writtenProfessional demeanor,



stellar phone etiquetteAble to perform successfully in a high paced, results-oriented environmentAbility to build relationships and communicate with a broad range of peopleWell organized, energetic and reliableAbility to work independently in a busy environmentAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesAt least one year's experience in a Call Centre role answering phone calls and emailsProficient with Microsoft Office, Outlook and other applicable computer programsBilingual English/French an assetHigh school diploma – College preferredWill have to undergo a criminal background checkWill be required to wear a headset, input data and sit for long periods of timeBenefits:You are paid during your training!Great benefits - Medical, Dental, and VisionEmployer-matched RRSP program up to 3.5% of your base salary per yearPaid sick and vacation daysShort and long-term disabilityLife InsuranceCompetitive compensationON DEMAND PAY! Have access to your paycheque as soon as it is earned!Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment processApplicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.

📌 Customer Experience Representative (Vaughan)
🏢 Rentokil Pest Control South Africa
📍 Vaughan