Drive customer satisfaction in the Retention Customer Service Role at Saskatchewan Blue Cross. This full time position allows for hybrid flexibility and is based in Saskatoon or Regina.The role within the Individual Sales department centers on building enduring relationships with members. You will manage phone communications, analyze member needs, and implement strategies to ensure high retention rates. Your expertise will be critical in navigating member inquiries and upselling options, enhancing their overall experience.Key Responsibilities:Manage a set number of daily member callsOffer solutions based on member needsPromote additional coverage and benefitsMaintain accurate records and communicationsProvide timely responses to service challengesRequirements:3-5 years of relevant experience in insurance or serviceCompletion of a diploma or certificate programStrong experience with retention over the phoneProficiency in Microsoft Office 365 and CRM toolsObtain provincial Accident & Sickness license within 6 monthsFoster loyalty and enhance experiences for Saskatchewan Blue Cross members through effective retention strategies and service excellence.

📌 Saskatchewan Blue Cross Retention Customer Service Role (Saskatoon)
🏢 Saskatchewan Blue Cross
📍 Saskatoon