Bring your bilingual skills to Perkopolis as a Technical Customer Support Specialist in Toronto! Provide exceptional assistance and become an expert in our tools and services.As a core member of the Customer Support team, you will engage directly with customers in both French and English. This role focuses on addressing technical inquiries, documenting interactions, and ensuring customer satisfaction through proactive support. You will also collaborate with various teams to enhance service quality and contribute to a culture grounded in improvement and teamwork.Key Responsibilities:Provide effective technical support through various mediumsDocument each support ticket from start to finishHelp prioritize and escalate issues appropriatelyGuide users through account setup and maintenanceFoster relationships with internal teams for better serviceRequirements:At least 3 years in a customer support environmentFluency in French and English, both written and spokenBasic knowledge of networking and technology termsExperience with chat support and Zendesk preferredA team-oriented and detail-oriented mindsetBecome a valued contributor at Perkopolis and make a real difference in our customers' experiences.

📌 Production Support Lead - Incident Owner (Toronto)
🏢 Inkas Group
📍 Toronto