Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We're based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.We are currently looking for a full-time Customer Service Representative located in Kitchener, Ottawa or Vaughan, reporting to the Customer Service Manager.Your ChallengeReceiving and processing customer telephone, fax, and email orders in a professional and courteous manner; Inputtingcustomer orders in the system to ensure timely printing of invoices in the warehouse and delivery of product; Providingthe highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently; Delivery coordination; Receivingcustomer feedback and escalating/resolving issues as required; Sourcing alternative product if required; Maintaining andsharing knowledge of the Company's line of products; Establishing and maintaining positive relationships with customers and Outside Sales team; Monitoring of inventory; Additional administrative duties as required; Other duties asassigned.Your QualificationsPost-secondary degree or diploma or the equivalent combination of education and experience; Minimum two (2)years' experience in sales and customer service; Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset; Strong communication skills (both oral and written); Proficient in using MS Office; Excellentattention to detail; Excellentcustomer service skills; Solid organization and time-management skills; Punctual,dependable, and reliable; Excellentteamwork and team building skills; Self-directed and self-motivated; Ability to manage multiple projects and priorities; andFluency in both English and French is considered an asset.Working ConditionsAble to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.; Ability to workin a busy, open area office; May have to spend long hours in concentration which requires attention to detail and high levels of accuracy; This position faces a number of deadlines which may cause stress; andWork may require occasional weekend and/or evening work.Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process and encourages individuals who may require accommodations to contact Human Resouces.

📌 Bilingual Customer Service Representative (Vaughan)
🏢 CANADA DRAYAGE
📍 Vaughan