Shape the Industry and Your Career At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move rapid, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens. Role at a Glance Role: Delivery Manager Team: Customer Success Location: (Dallas / Chicago / Atlanta / Toronto / Lincoln / Remote) This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well. Position Overview We’re looking for a Delivery Manager to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth. What You’ll Do Agile and Lean Practices: Champions best practices, coaches teams, and visualizes organizational work. Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity. Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team. Planning:



Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. Team Management: Effectively manages a business analyst and a Customer Engineer. What We’re Looking For If this role sounds like the right next move, we’d love to hear from you. You might bring: Proven experience in Agile project management, demonstrating successful implementation of methodologies. Excellent problem-solving and critical-thinking skills, addressing challenges proactively. Track record of managing multiple projects simultaneously, ensuring timely delivery. Effective collaboration with stakeholders at all levels. Strong understanding of technology and its applications, especially in AI/Data Science products. Continuous learning mindset, staying abreast of industry trends in Agile practices. Adaptability to a fast-paced and evolving work environment. Bonus points if you also have: Multilingual skills: Ability to email address or through our official careers portal. Recruiters will never request payments or ask for financial

📌 Senior Delivery Manager (Toronto)
🏢 Cytora
📍 Toronto