The City of Toronto is seeking a Service Design Researcher to support the evolution of the City's digital customer experience strategy through service design, human-centred design, robust change management practices, and continuous improvement. The Customer Experience Division (CXD) leads enterprise-wide initiatives to improve how residents and businesses interact with the City of Toronto. It uses a cooperative approach to drive standards, capabilities, and the scaling of platforms with a
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📌 Civic Service Design Researcher & UX Innovator (Winnipeg)
🏢 City of Toronto
📍 Winnipeg
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