Guest Services Supervisor Reports To: Guest Services Manager Position Overview: The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions. Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions. The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work setting. This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required.



A standard probationary period applies under Alberta Employment Standards. Job Duties/Responsibilities Staff & Department Oversight Oversee all day-to-day operations of the Guest Services Department Supervise, support, and mentor Coordinators and Guest Services Agents Work alongside the Guest Services Manager to ensure all staff are effectively trained, scheduled, and supported in the sale of tickets, season passes, Escape Cards, and related products. Provide ongoing training in procedures, customer service, and POS systems Conduct performance conversations and corrective action in alignment with company policy, in consultation with the Guest Services Manager Exercise authority in scheduling, task delegation, and daily operational decisions within the department Communicate and implement new initiatives and directives from management Maintain payroll records and ensure staff compliance with company policies and expectations Coordinate uniform standards, including enforcement of dress code and name tags Cash Handling & Financial Operations Balance the main safes and oversee float distribution across departments Organize and monitor

📌 Guest Services Supervisor (Jasper)
🏢 RMSI-JTAC
📍 Jasper