Join the Retirement Services Team as a Bilingual Spanish Customer Service Professional in a hybrid role with Manulife. Provide exceptional customer support to enhance the experience of 401(k) participants.In this full-time role, you will manage inbound calls and assist participants with account transactions and information requests. Your bilingual fluency will be critical as you help customers navigate their retirement options and ensure every inquiry is met with proficiency and care. Successful candidates will thrive in this collaborative setting focused on delivering quality service.Key Responsibilities:Respond to participant inquiries with empathy and accuracyProcess investment changes, account updates,



and withdrawalsClearly explain retirement account information to participantsAssist clients with necessary documentation and next stepsRecommend solutions that resolve issues swiftlyRequirements:Bilingual in English and Spanish with strong communication skillsAt least two years in a customer service roleProven ability to manage complex customer requestsExcellent digital navigation skillsStrong attention to detail and organizational abilitiesBring your bilingual expertise to Manulife and help clients navigate their retirement journeys successfully.

📌 Hybrid Bilingual Customer Service Professional (Toronto)
🏢 Manulife Financial
📍 Toronto