Become a Technical Customer Support Team Leader driving FME Flow excellence. Manage and coach a diverse team to provide exceptional support experiences while ensuring continuous improvement.In this key role, you'll spearhead team development by setting transparent objectives, regularly engaging in 1:1 check-ins, and providing guidance on complex customer issues. Collaborate closely with multiple departments to refine support processes while advocating for product enhancements based on customer feedback. Additionally, you'll share knowledge across the community through blogs and webinars,



promoting culture and learning.Key Responsibilities:Direct the support team to meet service goalsProvide ongoing coaching and feedback to team membersHandle complex customer queries as they arisePromote interdepartmental collaboration for enhanced supportOptimize content and processes for knowledge sharingRequirements:Bachelor's degree or equivalent experience in a technical role3-5+ years in technical support capacity2+ years in a leadership or mentorship positionExperience with support systems like Jira and ConfluenceAbility to learn quickly and adaptDrive support excellence by leading a passionate team, optimizing processes, and ensuring customer satisfaction within the FME Flow community.

📌 Technical Customer Support Team Leader (Surrey)
🏢 Safe Software
📍 Surrey