Join CAA Niagara in Thorold, ON, as a Membership Engagement Representative focused on retention and member satisfaction. Deliver outstanding service through focused interactions.
This full-time role offers the chance to interact with current and past members to encourage retention. Your responsibilities include processing renewals, answering queries, and explaining membership benefits. A passion for building relationships and solid communication skills will drive your success in this role.
Key Responsibilities:
• Make proactive calls to ensure member engagement
• Conduct service and update calls for accuracy
• Handle membership renewals and payment processing
• Answer incoming calls with professionalism and care
• Provide information about CAA’s rewards programs
Requirements:
• High School Diploma is essential
• A minimum of 2 years in a customer-facing role
• Proficient in Microsoft Office applications
• Strong attention to detail and communication
• Ability to handle multiple tasks under pressure
Leverage your expertise in customer interactions to enhance membership at CAA Niagara.
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📌 CAA Niagara Membership Engagement Representative (Thorold)
🏢 CAA Niagara
📍 Thorold