Job ResponsibilitiesBasic troubleshooting on the core Fortinet productsFortiClient and FortiGate - collection, analysis and change recommendations of configuration informationCollection and analysis of customer system informationRecommend corrective actions based on analysisProvide customer education where needed due to gaps in networking, product knowledge etc.Consultation of technical documentation, bulletins and release notes for known problemsReproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential newsolutionsFollow up on technical cases including proper escalation and management of the case until closureManage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalationJob Experience RequiredExperience in technical support or system administration role in a networking/security company or equivalent educationDeep working knowledge of operating systems – Windows, OSX, LinuxStrong understanding of TCP/IPExperience with security products – firewalls, IDS/IPS, VPN, virus scanning – endpoints and networkingStrong troubleshooting and problem-solving skillsPrevious call center experience, preferably supporting endpoints and/or security products, is desirableStrong communication skills, both written and verbalEducational RequirementBachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirableThe Canada base salary range for this full‐time position is expected to be between $86,900 to $96,500 annually. Wage ranges are based on various factors including the labour market, job type, and job level.



Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, and experience.Benefits and CompensationFortinet strives to provide you and your family with a comprehensive advantages package. Benefits eligibility starts on your first day of hire and comprises 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.Equal Opportunity & AccessibilityWe are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected] is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

📌 Senior Technical Support Specialist (Burnaby)
🏢 Zoomcar
📍 Burnaby