Account Coordinator, Season Seat ServicesJob Category: RevenueRequisition Number: ACCOU002160Posted : July 31, 2026Full-TimeLocationsShowing 1 locationEdmonton, AB T5J0H6, CANDescriptionOEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive toWIN. ON and OFF the ICE.About the Role:Reporting to the Manager, Season Seat Services, the Account Coordinator, Season Seat Services will act as a brand ambassador for Oilers Entertainment Group, providing a proactive approach to service for our Oilers Bowl Season Seat Holders with a commitment to ongoing touchpoints to clients by phone,



email and in-person interactions – including in-seat visits and hosting!Your Focus in this Role:Provide a proactive approach to service for Oilers Season Seat Holders in an effort to maintain and increase revenueMaintain relationships and the retention of 1,000+ Season Seat accounts including hosting/hospitality requirementsExecuting a touchpoint plan to help increase customer satisfactionQuickly respond, resolve and proactively anticipate customer challenges, complaints, requests, and inquiries by being an expert on all products, benefits and servicesAssist during gamedays in ensuring an exceptional experience for all ticketed guests. Functions may include, but is not limited to, ticket and client service support, overseeing Season Seat Holder experiences and managing service standardsAccurately enter all touchpoints and client profile information gathered in CRM system for reporting, updating and account relationship purposesIdentify and convert on incremental revenue opportunities for existing clientsAdvanced knowledge of ticket troubleshooting regarding TM Archtics, Fan to Fan Resale, Forwarding, Emailing, Printing, Transferring, etc.Assist with ticket service issues that may arise within the department by demonstrating excellent teamwork and collaborationPrepare event night reporting in relation to assigned accounts working to resolve any service issues that may need post event resolutionOilers Renewal Campaign – Outbound calls, emails, and interactions with clients to drive revenue for OEGAssist with Season Seat Holder events and project including organizing, setup, check-in, operations and executionDaily creation of detailed account financial statements – payments, credits,



detailsProcess payments in accordance with payment plansFacilitate AR calls to clients with past-due paymentsWho You Are:You are a customer service extraordinaire, with experiencein a related field (sports industry, hospitality, etc.)You excel at and enjoy providing service and conflict resolution with ease and patienceYou're a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instinctsYou are positive and resilient with a team-centric attitude and a professional demeanorYou are a collaborative culture builder that works well with a diverse teamYou're comfortablehandling sensitive and confidential situations and informationYou are passionate about the Sports and Entertainment atmosphere, and are excited and versatile towork event hours as needed: including evenings, weekends and holidaysEducation, Experience and Skills:Undergraduate Degree or Certificate is required. In lieu of formal education, extensive experience in a related field may be considered1-3 years of experience in a related fieldExcellent written and oral communication skillsComputer proficiency and technical aptitude with the ability to utilize all Microsoft Office products (OneNote, Outlook, Excel, Word); Experience with TM Archtics and Microsoft Dynamics is an assetAbility to handle multiple tasks and projects with varying deadlines while maintaining a positive working attitudeWhat's in it for you?RSP Matching ProgramOilers, Oil Kings, and Live Entertainment ticket optionsHealthcare and Lifestyle Spending Account OptionsOn-Site secured parking and/or transit allowanceOn-Site gymBeautiful office space located in Rogers Place – with easy access to the LRTSocial team culture + employee eventsNext Steps:Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

📌 Account Coordinator, Season Seat Services (Edmonton)
🏢 OEG Sports & Entertainment
📍 Edmonton