Business development activitiesJoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.ResponsibilitiesInvolvement in industry events and relationships with local ProfessionalsCenters of Influence (COI's) serving the segmentInternal Retail and other Scotiabank PartnersProfessional Associations with a footprint in the local marketYou will also be responsible for meeting assigned targets, which include:Asset, deposit and revenue growthBusiness development activitiesRetention and referral goalsOther objectives related to customer service, operational effectiveness and personal developmentIs this role right for you? In this role, you will:Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services usedProvide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their businessDevelop and maintain business relationships with COI's including influential customers, and internal/external referral sourcesRespond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service providedTake steps to recover customer relationships, when requiredPlan and complete relationship building activities that would create sales opportunitiesProvide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals marketsIdentify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminarsDiscover business and personal banking needs/preferences on both sides of the customer's balance sheetProactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and skilled customerAssist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors)



with structuring marketing activities to close certain healthcare and professional deals with existing Branch customersRespond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicableNegotiate compensation for financial products and services, as applicable and in accordance with Bank policiesProvide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to planManage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing dealsComplete detailed credit reviews in a timely and sufficient mannerAuthorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processesEnsure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorizationIdentify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and lossDevelop an understanding of the branch financial and non-financial goals and how to contribute to themNegotiating aggressive yet achievable financial and non-financial goalsParticipate in team meetings, skill-building sessions and one-on-one coaching sessionsAdhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity.Comply with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC,



Occupational Health & SafetyUnderstand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisionsActively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business ConductChampion a high performance environment and contributes to an inclusive work environmentDo you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:Post-secondary education in accounting, finance, business law, and economics, or equivalent work experienceProven expertise in the healthcare and professional segment within designated marketplaceExpert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators, as well as related internal software and technology platforms for Small Business including ACE and GRM, Sales Builder, Intralink, etc.Thorough knowledge of applicable risk management policies and processes, and legal and security documentation for small business productsExperience with interviewing, solicitation, marketing and business development techniquesThorough knowledge of applicable branch procedures, processes and workflows, small business legal structures, life cycles and owner characteristic, and business financial statements within the healthcare and skilled segmentsWorking knowledge of the features and benefits of retail products and services (i.E. Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions, etc.)Knowledge of competitor offerings and alternate sources of financingKnowledge of economic conditions and political events affecting businesses, especially in the professional and healthcare segmentThe ability to build and maintain key relationships, influence and persuade others, tactical planning, implementation and organization skillsA high degree of flexibility in order to adapt to a wide variety of tasks and functions, including being mobile to the district you are supporting to meet with customers and related COI'sLocation(s): Canada : Ontario : Sault Ste Marie

📌 Healthcare & Professional Specialist (Toronto)
🏢 Scotiabank
📍 Toronto