OverviewDEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.This is a 6 month fixed term employee contract initially, with a likelihood of extension. We’re looking for someone who can work Pacific Standard Time (PST) hours or is flexible enough to overlap with them.JOB PURPOSE:This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.What you’ll doManage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaignsLiaise with clients and manage expectationsCommunicate feedback & plan and manage workloads of the teamEnsure feedback requirements are met whilst staying true to the brand 's valuesBuild a full understanding of the clients business, strategies, objectives, brand, audiences and challenges,



advising on the communications solution that best meets their needsWork closely with creative teams and oversee statements of work/proposalsEnsure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budgetReport back to management with internal and external issues and events that might impact accountsMaintain a strategic overview of assigned accounts – run regular internal client-facing account reviews and prove how we are meeting objectives through metrics, feedback, and researchDelegate and allocate responsibilities to manage projects end-to-endLead teams and inspire others to achieve goals through innovation, quality and excellenceMatch project tasks with development opportunities to utilise employee potentialMentor, train and manage junior account managers and apprenticeships where availableConduct performance reviews and provide constructive feedbackWhat you bringDemonstrable agency experience in Client Services, preferably in a Senior Account Manager roleExperience delivering a broad range of multi-channel marketing communications including digitalExtremely organized, able to discuss tools and processes used for project managementAbility to work under pressure and meet deadlines with ease and efficiencyDeep understanding of production & interactive processesCommercially driven with experience handling budgets and timelinesProven business development experience and successResource management skills and ability to handle complex / sensitive issuesExperience leading others directly or as a mentorThe anticipated annual salary range for this position is $70,000 – $75,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.We offerA flexible, hybrid/remote working policyAn excellent salary based on experience and equal pay policiesMental health support, and company sick pay scheme15 days paid holiday annually (plus Public Holidays)Refreshments in the office all week, and drinks at 4 pm on FridaysEnhanced family friendly policies to support new parentsSocial and Cultural events and opportunities to connect with colleaguesInspirational talks and regular guest speakersLearning and development opportunities to grow with training and certificationsBuddy programme for your first weeks at DEPT®A reputation for doing good (Certified B Corp since 2021 and agency awards)Opportunity to work with a range of clients across sizes and industriesGlobal DEPT® Cares Month for skills-based volunteeringWhy DEPT®?We are a Growth Invention company built to help the world’s most ambitious brands grow faster. We operate at the intersection of technology and marketing, pioneering ideas and moving fast. Our culture values collaboration, curiosity, and action. We provide space to collaborate, freedom to explore, and the trust to make a real impact for our clients and for the world we are helping to build.AI Disclosure: We use AI-assisted technology (Metaview) to capture notes and summarize interview conversations. Usage is optional, and you may opt out.Diversity, Equity & InclusionDEPT® is committed to an inclusive workplace where everyone has an equal prospect to thrive. We actively recruit, develop, nurture, and retain talent from diverse backgrounds. If you don 't meet every requirement, weencourage you to apply anyway. We welcome reasonable adjustments during recruitment and employment. Learn more about our DEI efforts here.#J-18808-Ljbffr

📌 Account Supervisor - C$70,000 - C$75,000 A Year (Toronto)
🏢 DEPT®
📍 Toronto