Become a Team Lead at IntouchCX and help shape the future of customer care. Inspire your team while ensuring exceptional service delivery across interactions.As Team Lead (Supervisor), you will manage a group of Customer Service Representatives (CSRs) at IntouchCX, focusing on both performance metrics and team development. Your role will involve providing comprehensive training and identifying areas for improvement through report analysis. You'll also be pivotal in building a collaborative and positive work setting.Key Responsibilities:Supervise and guide CSRs for optimal performanceConduct training sessions for skill enhancementMeasure performance metrics through data analysisFoster team motivation through incentivesCollaborate with other departments to resolve issuesRequirements:High school diploma or equivalent1-2 years in contact center or customer servicePrior supervisory experience requiredKnowledge of spreadsheet applicationsStrong organizational skills and ability to work independentlyLead the customer service revolution at IntouchCX by cultivating talent and prioritizing exceptional service.

📌 Intouchcx Team Lead (Supervisor) Position (Winnipeg)
🏢 Intouchcx
📍 Winnipeg