Salaried Full Time Mississauga, ON Up to $55,000 CAD per year

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through cutting-edge technology, we are continuously improving the delivery experience for our clients and their customers.

Role:

This role owns shipment execution and freight spend analysis for FIL Freights commercial team — so Account Managers and Business Development Managers can spend their time winning business instead of managing operational fires. It doesnt carry a revenue book, but it carries real accountability: customers get one dedicated contact who can actually resolve things, not just relay them, and every month FIL gets a clear-eyed look at its own cost of purchased transportation. Carrier selection, rate negotiation, and network decisions stay with Transportation — this role brings the analysis and the recommendation, Transportation makes the call.

• Competitive salary


• Dental care


• Vision care


• Extended health care


• Business-casual attire – comfortable yet professional


• Opportunities for professional growth and development.

Key Responsibilities:

• Day-to-day shipment execution across the freight book — booking, tracking, exception handling, and following up on proof of delivery.


• Carrier communication and issue resolution, working closely with the transportation team.


• Building the service performance reporting that supports business reviews.


• Documenting claims and service failures, including root cause findings.


• Keeping the dispatch system accurate and up to date.


• Handling escalation intake on active service recovery situations,
  
  
  
  including keeping customers informed along the way.


• Reviewing freight spend by carrier, lane, and mode each month to spot consolidation opportunities, and presenting a written recommendation with a savings estimate and capacity impact at the monthly spend review.

What Success Looks Like in Year One

• Strong on-time performance across the freight book.


• Quick turnaround on exception resolution and claims closure.


• Clean, complete data in the dispatch system.


• A measurable reduction in the cost of purchased transportation, reflected in contribution margin improvement on consolidated lanes — credited to this role where Transportation acts on the recommendation.


• A spend review delivered every single month, twelve for twelve.

What we are looking for:

• 2+ years of experience in freight operations, dispatch, or brokerage support.


• Working knowledge of a brokerage TMS.


• A strong eye for detail and follow-through — this role is all about making sure nothing slips.


• Comfortable working in spreadsheets, including pulling and structuring spend data to build a solid, defensible savings case.


• A good understanding of carrier cost structure — linehaul, fuel, accessorial, detention — and how volume commitments affect rates.


• English required; French is an asset.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.