Join Trail Appliances as a Customer Service Agent and deliver exceptional service in the Call Centre. Manage incoming repair and service requests while ensuring a seamless customer experience.As a Customer Service Agent at Trail Appliances, you'll be at the forefront of customer interaction for service and repairs. This position involves receiving inquiries via phone and email, processing service requests, and coordinating appointments with technicians. You will play a vital role in resolving customer issues by maintaining detailed documentation and collaborating with multiple departments.Key Responsibilities:Handle incoming repair inquiries from customersSchedule appointments with Trail techniciansFollow up on existing service requests diligentlyDetail the nature of each service callAssist with return authorizations for exchangesRequirements:1 to 2 years in call centre rolesExcellent customer service communication skillsStrong analytical and problem-solving abilitiesProficiency in Microsoft Office SuiteEnglish fluency; Mandarin/Cantonese is an assetMake an impact in customer service by joining Trail Appliances' dedicated team today.

📌 Customer Service Agent - Trail Appliances (Delta)
🏢 trailappliances
📍 Delta