Country CanadaDate Opened 08/28/2026Job DescriptionCustomer Success & Growth ManagerMississauga, ON (Hybrid) · GoZen Intelligence (GoFleet / ZenduIT)About usWe build the software fleet operators run on — IoT, telematics, and the systems behind it. Our customers are operations people whose day gets worse when their data is wrong. We're looking for someone to own a book of those customers: their adoption, their outcomes, their renewal, and their growth.What this role isYou own the relationship and the result. You call customers before they call you. You learn their operation well enough to spot what they're missing, you fix what's broken, you recover the accounts that are drifting, and you find the places where more of what we do would genuinely help them — then you make that case.What this role isn'tIt isn't a support queue. It isn't cold-calling strangers off a list. It's account ownership with real commercial accountability.What you'll doProactively call and engage your accounts on a cadence set by value, adoption and risk — not a fixed quarterly calendarDrive product adoption: find the gap between what a customer bought and what they actually use, and close itRecover at-risk and unhappy accounts — get to the real cause, agree a plan, execute itOwn renewal outcomes and surface risk early enough to do something about itIdentify expansion opportunities from how customers actually use the product, and advance them to a decisionUse AI tooling daily — account research, call prep, usage analysis, follow-up, opportunity spottingTurn what you hear from customers into internal action, and tell the customer when it changed somethingWho you areComfortable picking up the phone and leading the conversation — including when the customer is unhappy or pushing backYou ask better questions than you make statements,



and you listen to the answersCommercially aware without turning a success call into a sales pitchYou use AI to prepare and move faster, and you check its work before it reaches a customerYou take feedback and change what you do — fastMust-havesDemonstrated proactive outbound customer calling experience — you'll be asked to show it live, not describe itConsultative discovery, objection handling, and the ability to close on a clear next stepStrong written and verbal communication, including with senior stakeholdersPractical AI fluency applied to real workComfort with data — able to read usage and telemetry patterns and explain them plainlyLegally entitled to work in Canada without sponsorshipLanguage: English required. English + Spanish strongly preferred for accounts in our Spanish-speaking markets; English + Arabic is oursecondary language profile.Experience: We care more about demonstrated judgment, ownership, learning velocity and measurable customer-facing results than a specific number of years. If you can show the outcomes, we're interested.Our process — so you know upfrontScreening conversation (~20 min)Short at-home judgment and AI-aptitude exercise (~60–75 min)Live customer-call simulations — three scenarios, plus coaching and one repeat scenario so we can see how you adapt (~90 min, paid: $150 honorarium)Final conversation and offerSessions are recorded with your consent for evaluation calibration. You can decline recording without affecting your candidacy — we'll assess live instead.AI usage statementWe use AI across the business. You're expected to use AI tools responsibly, with human review and an auditable trail on anything that touches customer data, commercial terms or billing.Equal opportunityGoZen Intelligence is an equal prospect employer. Accommodations are available on request at any stage of the process, including the live simulation.Internal note: draft status. Compensation bands, language-requirement scoping and cohort structure pending confirmation — do not publish until cleared.

📌 Customer Success & Growth Manager (Mississauga)
🏢 Zenduit
📍 Mississauga