Become a Customer Support Specialist at Ribbon, where you enhance customer success through expert troubleshooting and support for our AI platform. Located in Toronto, this role is essential for client engagement.As an entry-level specialist, you will be the key contact for customers facing challenges with our hiring platform. Collaborating across Customer Success, Product, and Engineering, you will work on resolving queries, onboarding clients, and improving overall user experience. This role suits anyone passionate about technical support and customer service.Key Responsibilities:Offer immediate support for customer and candidate inquiriesPartner with Product and Engineering on technical resolutionsEngage in onboarding and customer enablement tasksCreate and update troubleshooting and help documentationGather and report user feedback to enhance productRequirements:1–3 years in a customer support environmentProficient in identifying and resolving issuesEffective communication with customers and internal teamsDetail-focused and organized in handling tasksExposure to HR tech or documentation practicesApply your support skills to improve customer journeys at Ribbon in Toronto.

📌 Bilingual (French/English) Customer Support Specialist (Toronto)
🏢 Eurofins Biopharma Product Testing Toronto
📍 Toronto