The roleThis is a year-round, permanent part-time (15-25hrs/week) position based in Whistler with the flexibility of remote administrative work during the off-season. There is an opportunity to grow into a full time role as we continue to get busier. You will report to the Operations Manager and play a vital role in ensuring every adventure runs smoothly, from the first inquiry to the final high-five at the end of a trip.What you'll be doingGuest magic: Delivering exceptional service before, during, and after trips.The hub: Coordinating bookings, reservations, and guest communications.Field ops: Assisting with day-of guest check-in and operational coordination.Behind the scenes: Maintaining accurate administrative records and supporting continuous improvement initiatives.The extra mile: Contributing to sales, marketing, and exciting new business projects.Are you our next mountain pro?We're looking for an enthusiastic, adaptable problem-solver who:Loves the mountains and backcountry recreation.Is dependable,



organized, and stays calm under pressure.Embraces new technology and learns quickly.Thrives in a small, "all-hands-on-deck" team environment.The essentialsExcellent communication and customer service skills.Strong computer skills (you'll learn our booking systems fast!).Occupational First Aid Level 3 (80-hour) or a willingness to get it.Valid Class 4 Driver's Licence or a willingness to obtain one.Bonus Points: Experience in tourism, IC Sam training, or experience with reservation software.Why work with us?Competitive Pay:$30/hour, depending on experience and qualifications.Flexibility: A work schedule that varies with the seasons.Growth: Real opportunity to evolve into a full-time role as we expand.Perks: Industry discounts and the best office views in BC.An immediate start is available for the right candidate.

📌 Guest Experience & Operations Coordinator (Canada)
🏢 Mountain Club
📍 Canada