Make a difference at Miratech as a Genesys Cloud CX Training Specialist, focusing on hands-on training for enterprise clients. This remote contract role emphasizes scenario-based training delivery.We are in search of a Genesys Cloud CX Training Specialist to enhance our large-scale migration program. This position requires you to conduct comprehensive training sessions across multiple business units, ensuring participants are equipped with practical skills. Collaborate with Subject Matter Experts to craft training materials and adjust sessions based on participant feedback to maximize engagement.Key Responsibilities:Deliver scenario-based training for Genesys Cloud CX usersFacilitate interactive virtual training experiencesCreate structured training agendas with SMEsValidate training workplace before sessions beginTrack metrics and report training statusRequirements:At least 3 years of experience in software trainingExpertise in interactive and scenario-driven training methodsFamiliarity with SCORM/LMS and Articulate Storyline preferredExperience in WFM platform training highly regardedStrong facilitation and multi-tasking skillsUtilize your training expertise to help Miratech lead digital transformations for global enterprises.

📌 Remote Genesys Cloud Cx Training Expert (Toronto)
🏢 Miratech Group
📍 Toronto