Our employer is a privately held company, one of Canada's largest private travel companies, specializing in faith groups, corporate and leisure travel, as well as customized tours.Position OverviewWe are seeking a highly organized, service-drivenOffice Administratorto support daily operations across our Travel and Tours divisions.This role sits at the center of the organization, combining reception duties, administrative coordination, and travel operations support. You will act as a key point of contact for clients, suppliers, and internal teams, ensuring smooth day-to-day execution across a high-volume, fast-paced travel environment.The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities while maintaining a high standard of accuracy and client service.Key ResponsibilitiesAdministrative & Operational SupportProvide day-to-day administrative support to travel consultants, groups department, and managementPrepare and format client-facing documents including itineraries, confirmations, invoices, and travel packagesMaintain organized digital and physical filing systems across client records, bookings, and financial documentationAssist with general administrative tasks as required across departmentsGroup Travel & Booking SupportAssist with booking-related administrative tasks, including data entry, confirmations, and supplier follow-upsMaintain accurate records of all groups, passengers, and leads within CRM and internal systemsDevelop familiarity with group travel requirements across faith-based, special interest,



and event-driven programsProvide support in managing multiple active group files with varying timelines and service expectationsFront Desk CoverageServe as a point of contact for incoming calls, emails, and in-office visitorsManage front desk operations with a qualified, client-focused approachMaintain a welcoming, organized, and professional office environmentClient & Supplier CoordinationHandle incoming customer service inquiries from prospective and existing clients with a solution-oriented mindsetAssist in maintaining ongoing communication with clients to support retention and repeat businessSet up and coordinate in-office and virtual training sessions with suppliersSystems & Data ManagementInput and maintain data across CRM systems, booking platforms, and internal toolsEnsure accuracy and consistency of client information, booking details, and billing recordsSupport travel advisors with administrative workflows and system updatesOffice Coordination & Team SupportCoordinate internal communication across departments to ensure alignment and efficiencyManage office supplies, scheduling, and general administrative logisticsSupport onboarding of new employees with administrative setupAssist in organizing internal meetings, travel arrangements, and company eventsParticipate in training sessions, industry events,



and internal initiatives as requiredRequirementsExperience2–5 years in an administrative, office support, or coordinator roleExperience in travel, hospitality, or a service-driven environment is a strong assetExposure to group travel coordination or high-volume client servicing is preferredTechnical SkillsStrong proficiency in Microsoft Office (Word, Excel, Outlook)Comfortable working across multiple systems including CRM platforms, booking tools, and invoicing systemsHigh attention to detail in data entry, documentation, and record-keepingProfile (What You Must Be)Highly organized with strong attention to detailAble to manage multiple priorities in a fast-paced, deadline-driven environmentProactive and solution-oriented, with a strong sense of ownershipStrong communicator with a professional and client-focused approachTeam-oriented, but capable of working independently when requiredCalm under pressure and capable of handling high-volume workloadsNice to HaveExperience with travel industryKnowledge of travel documentation (tickets, itineraries, visas)TICO certification (or willingness to obtain)Experience supporting multiple departments or business unitsWhy JoinWork with a well-established and growing Canadian travel organizationExposure to corporate travel, leisure, and global group tour operationsCollaborative team environment with hands-on learning opportunitiesClear pathway for growth into travel operations or consulting rolesCompensationSalary range: 50-55kGrowth opportunities within operations and travel advisory teams#J-18808-Ljbffr

📌 Office Administrator (Travel Operations Support) - C$50,000 - C$55,000 A Year (Dorval)
🏢 The Employer
📍 Dorval