Join Tipalti as a Customer Success Manager dedicated to Scaled Accounts. Ensure customers achieve their goals while utilizing AI technology and driving expansion across the portfolio.As a Customer Success Manager, your primary focus will be enhancing the customer experience for over 1,000 clients. You will adopt an AI-forward approach to uncover insights, set milestones, and improve product engagement. In collaboration with sales and support teams, your role emphasizes driving customer satisfaction and loyalty through effective strategies and successful implementations.Key Responsibilities:Drive account growth through cross-sell and upsell strategiesAdopt AI tools to optimize customer interactionsScale and transition clients to higher-touch modelsAnalyze business changes to uncover expansion pathsServe as a consultant for product usage and best practicesRequirements:At least 2 years of customer success experienceFamiliarity with AI tools for efficiencyKnowledge of ERP systems, accounting principlesExceptional verbal and written communication skillsCapable of developing engaging client presentationsEnhance customer success and relationships at Tipalti, empowering clients to thrive.

📌 Tipalti Customer Success Manager Position (Toronto)
🏢 Tipalti
📍 Toronto