Join Forma.ai as an Enterprise Account Director, spearheading customer adoption and retention strategies. Utilize your expertise in account management within a cutting-edge sales technology workplace. In this pivotal role, you will manage enterprise accounts from the go-live phase, ensuring customers derive maximum value from Forma.ai’s platform.

You’ll collaborate closely with diverse teams including Sales, Finance, and HR, driving customer initiatives forward and ensuring satisfaction and adoption. Your analytical skills will enable you to navigate complex stakeholder dynamics while promoting growth and long-term relationships. Key Responsibilities:
Own quarterly business reviews to drive client success
Develop account success plans that align with client outcomes




Track and analyze platform usage to guide decision-making
Address potential churn risks and implement recovery strategies
Collaborate for comprehensive expansion prospects Requirements:
5–8+ years in customer success or account management
Demonstrated results in B2B SaaS environments
Strong analytical and strategic thinking skills
Experience engaging with executive stakeholders
Familiarity with sales compensation management principles Drive growth and account health as you take on the Enterprise Account Director role at Forma.ai, leading customer success to recent heights.

📌 Enterprise Account Director Role Toronto (Canada)
🏢 Forma
📍 Canada