Toronto Hyundai is looking for a hard-working, dedicated and hands-on Assistant Service Manager to join our Service Department.

This is a working management position. The Assistant Service Manager will support the Service Manager with the daily operation of the department while continuing to work directly with customers, including opening and closing repair orders, following vehicles through the service process and ensuring customers receive a high level of service.

We are looking for someone with a strong work ethic who takes ownership of their responsibilities, leads by example and is willing to step in wherever needed. The successful candidate must understand that dealership management requires someone who is able and willing to work long hours, weekends and holidays when required.

Key Responsibilities

- Report directly to and work closely with the Service Manager.
- Assist the Service Manager with the day-to-day operation of the Service Department.
- Open and close repair orders/work orders and ensure all required information and documentation is complete and accurate.
- Work directly with customers from vehicle drop-off through completion of service.
- Review customer concerns and ensure they are properly documented on repair orders.
- Communicate recommended maintenance and repairs to customers and obtain required approvals.
- Keep customers informed regarding the status of their vehicles, additional work, costs and expected completion times.
- Review completed work orders before closing to ensure labour, parts, pricing and customer authorizations are accurate.
- Help lead, coach and support Service Advisors and other members of the service team.
- Monitor the daily workflow and help ensure vehicles move efficiently through the Service Department.
- Work closely with Technicians, Service Advisors and the Parts Department to minimize delays and keep work moving.
- Assist with managing appointments, work in progress, carryovers and customer wait times.




- Step in and handle Service Advisor responsibilities during busy periods or when additional coverage is required.
- Handle customer concerns and complaints professionally and work toward timely solutions.
- Follow up with customers when necessary to ensure satisfaction.
- Help ensure dealership procedures, Hyundai requirements and warranty processes are properly followed.
- Monitor customer satisfaction and help the department achieve its CSI and performance targets.
- Support the Service Manager in achieving department sales, productivity and profitability objectives.
- Assist with staff scheduling, training, coaching and performance when required.
- Help maintain a clean, organized and professional service drive and customer area.
- Work closely with other dealership departments to provide a seamless customer experience.
- Help create a positive, accountable and team-oriented working environment.
- Perform other duties as assigned by the Service Manager.

Qualifications & Requirements

- Previous automotive dealership service experience is required.
- Previous Service Advisor, Senior Service Advisor or Assistant Service Manager experience is strongly preferred.
- Strong understanding of repair orders, service processes and dealership operations.
- Strong work ethic and a high level of dedication and commitment..
- Must be available to work weekends and holidays when necessary.
- Must be flexible with scheduling based on the needs of the dealership and Service Department.
- Dependable, punctual and committed to getting the job done.
- Robust leadership skills with a hands-on, lead-by-example approach.
- Excellent customer service and communication skills.




- Strong organizational, time-management and problem-solving abilities.
- Ability to manage multiple customers, repair orders and priorities at the same time.
- Comfortable handling difficult customer situations and finding practical solutions.
- Ability to remain calm and professional in a fast-paced environment.
- Willing to take ownership of problems and see them through to resolution.
- Hyundai dealership experience is an asset.
- Valid Ontario driver's licence.

The Person We're Looking For We are looking for someone who understands that the title Assistant Service Manager does not mean stepping away from the service drive. This is a hands-on position where you will continue working with customers, opening and closing work orders and helping manage the daily flow of the department while also taking on additional leadership responsibilities.

You should be someone who doesn't wait to be told what needs to be done. You notice problems, take initiative and work to find solutions.

When the department is busy, you step in. When a customer has a problem, you help resolve it. When the team needs support, you are there.

This position requires a genuine commitment to the department. There will be times when long hours, weekends or holidays are required, and the successful candidate must be comfortable with that responsibility.

Most importantly, we are looking for someone who cares about our customers, supports their fellow employees and wants to help the Service Manager build a strong, productive and successful Service Department.

Why Join Toronto Hyundai?

Toronto Hyundai is part of Marsim Auto Group. We believe the strength of our dealerships comes from the people who work in them.

This is an opportunity for an experienced automotive service professional to take the next step in their career, develop their management skills and play an important role in the continued success of Toronto Hyundai.

📌 Assistant Service Manager (North York)
🏢 TORONTO HYUNDAI
📍 North York