Enhance customer engagement at Van-Kam Freightways Ltd. as a Rate Quote Follow-Up Specialist. Drive business results by converting rate quotes into secured sales opportunities.In this role, you will be responsible for maintaining communication with customers regarding their rate quotes, working diligently to turn quotes into actual business. Your role will involve close coordination with both Pricing and Sales teams to address client needs.
Strong organizational abilities and verbal communication skills will be essential in managing multiple conversations and follow-up activities effectively.Key Responsibilities:Timely follow up on outstanding rate quotesEngage customers to assess their quote statusCollaborate with the Pricing and Sales teamsIdentify potential leads and refer to Sales representativesDocument customer communications accuratelyRequirements:Background in customer service or a sales environmentKnowledge of the trucking industry and LTL logisticsUnderstanding of freight pricing is a solid assetStrong communication abilities in both spoken and written formsProficiency with Microsoft Office and adaptability with systemsBring your strong customer service focus to support Van-Kam's mission in enhancing community connectivity.