Maritime Paper Products LP is a dynamic, team-oriented company and is honored to be one of Canada's Best Managed Companies. We believe that hiring the best people is a key part of our success. Providing excellence in both our packaging solutions and the relationships we build with our clients, we offer superior capabilities, including in-house graphic and structural design, platemaking, and manufacturing for retail-ready display. We support our customers through operations located in NS, NB, NL, and PE.We're looking for a Customer Service Representative to join our team. This is more than an order-entry role. You'll manage day-to-day customer needs while working closely with an assigned Sales Representative and our internal teams to deliver a great customer experience. You will report to the Customer Service Manager and be based in our Dartmouth location. This is a full-time in-office position.Duties & ResponsibilitiesManage customer orders, inquiries and day-to-day account needsBuild strong relationships with assigned customersProvide dedicated support to an assigned Sales RepresentativeMonitor orders, inventory, releases and delivery requirementsCoordinate quotes, samples, artwork, tooling and other customer needsWork across departments to resolve issues and meet customer commitmentsProactively follow up and keep customers and Sales informedQualifications & ExperienceRequired Qualifications2+ years of related experience, ideally within a manufacturing or industrial environmentProven experience managing accounts and working in a high-demand, fast-paced settingStrong communication skills, both verbal and written, with the ability to build relationships,



provide exceptional customer service, and professionally handle complex inquiriesExcellent problem-solving skills, with the ability to manage multiple priorities and resolve customer issues effectivelyDetail-oriented with strong organizational skills and the ability to accurately process ordersProficiency in Microsoft OfficeStrong technical aptitude and ability to learn about corrugated packaging solutionsExperience with inside sales support, order processing, and CRM systems, with the ability to quickly learn new systemsA proactive approach with a strong sense of ownership and follow-throughPreferred QualificationsProficiency in French, spoken and writtenA strong fit for this role is an organized, customer-focused professional who enjoys working in a collaborative environment and is committed to providing responsive support, effective communication, and an outstanding customer experience.Maritime Paper Products promotes and encourages career advancement within our Scotia Investments Family of Companies.Maritime Paper Products is committed to creating a diverse workplace and is proud to be an equal opportunity employer.We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted. No telephone calls please.

📌 Customer Service Representative (Shubenacadie)
🏢 MARITIME PAPER PRODUCTS
📍 Shubenacadie