Join EQ Bank as the Technology Workplace Services Lead, executing top-tier end user support in a hybrid work model. Inspire a team of technologists towards service excellence. This managerial position is critical for managing the operational effectiveness of the Technology Workplace Services at EQ Bank.

Your focus will be on developing processes for incident resolution and facilitating training and recruitment for a skilled team. By adhering to compliance standards and the Bank's risk appetite framework, you will ensure optimal service delivery and continuous knowledge sharing. Key Responsibilities:
Direct the operation of user support services
Establish flow for incident resolution and service requests
Mentor and train current technology staff
Ensure compliance with operational risk policies
Collaborate with partners for endpoint security Requirements:
Significant experience in technology service management
Excellent people management skills
Familiarity with regulatory compliance frameworks
Background in user support and incident management
Comfortable with a hybrid working setting Transform the technology landscape at EQ Bank and champion user-centric service strategies.

📌 Eq Bank Technology Workplace Services Lead Toronto
🏢 EQ Bank
📍 Toronto