Drive exceptional service experiences with SPS as a Customer Service Associate Leader. Lead your team while resolving escalations and enhancing service performance.This leadership position focuses on delivering top-notch customer service by guiding and supporting your team. You will address complex inquiries, monitor service quality, and assist with daily operations to meet productivity goals. Your role is crucial in coaching your team and ensuring compliance with service policies.Key Responsibilities:Deliver skilled customer service experiencesResolve customer issues and escalated complaintsProvide day-to-day guidance and training for the teamTrack performance metrics for continuous improvementPrepare service reports and maintain operational recordsRequirements:High school diploma required, higher education preferred2-4 years of prior customer service experienceLeadership experience is highly desirableStrong communication and interpersonal abilitiesCompetency in CRM systems and Microsoft OfficeElevate service standards and performance as a leader at SPS.

📌 Aviation Customer Service Supervisor Role (Toronto)
🏢 Cintas
📍 Toronto