Explore a hands-on role at Jobber as a Customer Success Enablement Specialist, contributing to AI-enhanced customer support. Your expertise in knowledge management will help transform how small businesses serve their clients.In this critical position within Jobber's Enablement team, you'll focus on creating and refining high-quality knowledge assets pivotal for customer success workflows. Collaborating with Product and AI specialists, your efforts will ensure information is efficiently structured and easily accessible for both customers and AI systems. This role is designed for someone who excels in organizing complex information and enhancing user experiences through high-quality knowledge documentation.Key Responsibilities:Maintain a portfolio of comprehensive knowledge assetsDevelop AI-focused knowledge articles, workflows,



and guidesCollaborate with teams to convey product changes through updatesUtilize customer insights to enhance existing knowledgeCreate role-specific onboarding materials for recent hiresRequirements:Experience in technical writing and content designProficiency with documentation platforms like ConfluenceUnderstanding of Git-based documentation workflowsStrong analytical and editorial judgment skillsExcellent collaboration abilities with cross-functional teamsCapitalize on your skills at Jobber to enrich the customer success journey through effective knowledge management and AI integration.

📌 Jobber Customer Success Knowledge Specialist (Ottawa)
🏢 Octopusapp
📍 Ottawa