IT Technical SpecialistLocation: Burnaby, British ColumbiaEmployment Type: Full-TimeDepartment: ITReports to: CEO / OwnerAbout Netdigix SystemsNetdigix Systems is a leader in Managed IT Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We operate in a quick-paced MSP environment, leveraging tools such as ConnectWise Manage and N-Able N-Central to deliver structured, SLA-driven support. We prioritize process discipline, client trust, and controlled execution in everything we do.About the RoleAs an IT Technical Specialist, you will be responsible for first-line support, issue triage, and controlled execution of technical tasks. This role is critical in maintaining service quality by ensuring that all work follows documented processes, is properly scoped, and is executed with clear understanding of impact.You will work closely with senior technicians and leadership, escalating appropriately and contributing to a structured, team-based support model.Key ResponsibilitiesRespond to and resolve Level 1 support requests (workstations, user issues, basic networking)Accurately triage issues and elevate to senior technicians when requiredFollow all Netdigix processes for:Ticket creation and documentationChange managementClient communicationPerform basic technical tasks with clear understanding of impact and approval where requiredDocument all work clearly in PSA (ConnectWise Manage)Maintain awareness of potential client impact before taking actionAssist in onboarding, workstation setup,



and standard configurationsSupport senior technicians on projects and more complex tasksMaintain a high standard of professionalism in all client and team interactionsCore Expectations (Critical)Successful candidates must demonstrate:Strong discipline in following process — no work without a ticketWillingness to ask before acting when unsureUnderstanding that:Not all problems should be fixed immediately — some require alignment firstAbility to remain calm and controlled under pressureClear communication and escalation when issues exceed scopeRespectful and professional collaboration with team members at all timesQualifications & Skills1–2 years of IT support experience (MSP experience preferred)Familiarity with: Windows 10/11 Microsoft 365 Basic Active Directory tasksUnderstanding of: Basic networking (IP, DNS, VPN concepts) Endpoint troubleshootingStrong troubleshooting mindset with attention to detailExcellent communication and documentation skillsAbility to follow structured workflows and processes consistentlyTechnology Stack PSA/RMM: ConnectWise Manage, N-Able N-Central Microsoft: Windows 10/11, Microsoft 365, Active DirectorySecurity: Endpoint protection tools (e.G., SentinelOne, Bitdefender)Networking: Basic exposure to VPNs, firewalls, and wireless systemsCredentials (Preferred)CompTIA A+ or equivalent experienceWorking toward Network+ or Microsoft certificationsWhat We OfferCompetitive salary ($45,000–$60,000 depending on experience)Career progression into Level 2 and beyondMentorship and structured growth pathExposure to a wide range of technologies and client environments Collaborative team environmentWhat Success Looks Like in This RoleIssues are handled efficiently within processRisks are identified and escalated earlyWork is documented clearly and consistentlyClients feel supported and informedTeam members can rely on you to follow structure and communicate effectively

📌 It Technical Specialist (Burnaby)
🏢 Netdigix-Systems-Inc-3
📍 Burnaby