The Care Coordinator position is responsible for all navigation of services for Actic clients and their plan members from assessment through to completing treatment plans. This includes call management, all on-going phone and email communication with Actic clients and their plan members and Actic healthcare providers for the purpose of coordinating quality services to all stakeholders.

The Care Coordinator will work together with Leadership and staff to create and maintain strong relationships between Actic and all stakeholders, clients, plan members, and all healthcare providers reinforcing the organizations reputation as a leader in digital assessment and treatment services.

This role reports to the Chief Operating Officer and collaborates with all Actic team members.

● Receive files from client case managers and start a corresponding Actic file

● Communicate with appropriate stakeholders to initiate the assessment process including plan member intake survey, coordinating an assessment with the appropriate healthcare provider and communicating next steps with the client.

● When a treatment plan is provided work with the client to implement the plan including conducting an intake interview with the plan member and working with Actic or other healthcare providers to ensure the plan is executed in a timely manner.

● Answer phone, respond to emails and provide appropriate and friendly services to our clients and providers

● Display masterful knowledge of Actic software, assessment and treatment processes and deliverables

● Provide first tier technical support to Actic platform users and escalate for more complex technical issues.





● When appropriate inform product development and testing for quality improvement.

● Collate data for mandatory client and internal reporting

Common Responsibilities

● Working in a professional manner that demonstrates integrity, respect, and valuing the diversity of all stakeholders

● Working in a manner that preserves confidentiality and seeks to minimize risk

● Maintaining competence, and where applicable, a skilled license to practice

● Contributing to the Team’s activities to collect, analyze and report on data and relevant information, and participate in research

● Contributing to the Team’s practice of orienting and training new staff and staff development activities

● Participation in Team activities including meetings and committees

● Present a positive and professional image of the organization to all stakeholders

Qualifications

● Post Secondary degree in a relevant field and 2-5 years experience in a customer relations and/or medical administration industry with demonstrated skills, experience and success in front line administration and customer service

● High attention to detail

● Computer skills and aptitude for mastering software navigation and utilization

● Exceptional communication and conflict resolution skills

● Exceptional time management skills

● High energy and ability to work in a rapid-paced environment

● Flexible schedule

● Professional image with gracious, warm, and genuine personality

● Good organizational skills and follow-through

● Bilingual in English and French considered an asset

● 40 hours per week

This position is fully remote.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Work Location: Remote

📌 Care Coordinator (Canada)
🏢 Actic
📍 Canada