Step into a leadership role at Duliban Insurance as the Personal Lines Service Team Lead in Grimsby, Ontario. Motivate and guide a team to exceed client expectations daily.

This role offers you the prospect to nurture a high-performing Personal Lines Service team. You will focus on coaching, managing client escalations, and ensuring smooth operational flow. Your contributions will directly impact client satisfaction and team success, fostering a collaborative workplace.

Key Responsibilities:
• Coach and support the Personal Lines team of brokers
• Enhance client retention and satisfaction metrics
• Manage daily office operations and requests
• Address and resolve client escalations promptly
• Review team performance and provide constructive feedback

Requirements:
• RIBO license with minimum 3 years as an Insurance Broker
• Excellent leadership and communication skills
• Proven ability to manage and coach teams
• Attention to detail and robust organizational skills
• Initiative in assisting team members where needed

Lead with confidence at Duliban Insurance and impact client satisfaction through exemplary service delivery.
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📌 Lead Personal Lines Customer Service Team Ontario
🏢 Duliban Insurance
📍 Ontario