Company Overview

Comfort Keepers’ mission is to provide our clients with the highest level of quality of life that is achievable. We are committed to providing the highest quality of care in the most professional manner possible. We are an accredited, independently owned and operated franchise business with over 500 offices internationally.

Job Summary:

Under the supervision of the Owner, the Client Care Coordinator is responsible for ensuring the quality and continuity of care of clients. Routinely interacts with other CK staff as well as clients, family members, community providers/ referral sources, care managers, and other third-party payors to optimize the effective care of the client. This position should contribute to operating results by driving client revenue, improving client satisfaction and improving client retention.

In accordance with the Vision, Mission, Values, and philosophy of Comfort Keepers, client and staff safety is a priority and a responsibility shared by everyone. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Qualifications:

· College diploma or equivalent and at least two years related experience in a healthcare setting

· Potential academic discipline may be Nursing, Social Work and other health-related disciplines

· Must have valid driver’s license, and own an automobile which is available for business use. Requires valid auto insurance

· Excellent communication skills as well as positive professional, business image

· Must have Vulnerable Sector Police Check; with First Aid and CPR Certificate is preferred

· Computer literacy including MS Office

Working Environment:

Office environment, automobile, client home setting.



Does require travel in personal vehicle to visit clients and caregivers.

Responsibilities and Duties:

- Assesses the physical, psychosocial and environmental status of assigned clients in a systematic and continuous manner to provide required client services.
- Uses critical thinking and observation techniques to create the Plan of Care
- Performs ongoing assessment of client’s status and response to services to evaluate the Plan of Care and communicate with the caregiver on any necessary modifications. Plan of Care updates at least every 6 months. More regularly if severity dictates.
- Adheres to Comfort Keepers’ policies, procedures and methods to increase the organization’s effectiveness.
- Continuously evaluates the client’s status and works with clients and their family members, as appropriate, in developing ways to meet their needs. Set up regular check-ins with all clients.
- Assist Human Resources with feedback for 3 month and annual reviews for caregivers.
- Do periodic on-going education on relevant topics for caregivers. Coordinate with HR/Admin to set up.
- Informs clients of their rights and responsibilities and respects these rights and responsibilities.
- Maintain a high regard and value for the caregivers hired, encourage participation of the caregivers in group activities,



communicate well with them, through periodic phone conversations, in office visits, monthly newsletter, setting up events periodically to enhance participation and a feeling that they are cared for.
- Adheres to all Comfort Keepers documentation and timeliness requirements.
- Complies with all Comfort Keepers policies and procedures.
- Participates in in-service programs, team conferences, Quality Assessment/Improvement and committees as required.
- Assess client and employee safety and adjust care plans and skills to always allow best practices.
- Handle in-coming prospect calls and book in-home assessments.
- Works to promote the Comfort Keepers brand and company name.
- Assists with improving KPIs for the growth of the company.
- Promotes a safe and healthy work environment free of harassment and abuse.
- Is cognizant of the ways the company can grow and expand.

Working Hours: 30-40 hrs per week. Some flexibility will be required to meet client needs. Suggested working hours are Mon – Fri 9:00 – 3:00 pm to start but set schedule to be determined with the Owner or as needed.

Join our team as a Client Care Coordinator and be part of an energetic environment where your organizational skills and positive attitude will help us deliver outstanding patient care! We value your dedication to excellence and look forward to supporting your growth in healthcare administration.

If interested, please contact [email protected] or by phone at (365) 297-0025.

Pay: $27.00-$30.00 per hour

Expected hours: No less than 30.0 per week

Benefits

- Company events
- Versatile schedule
- Paid time off

Work Location: In person

📌 Client Care Coordinator (Oshawa)
🏢 Comfort Keepers
📍 Oshawa