Job Summary

Join our dynamic team as a Collections and Office Support Specialist where you will play a vital role in maintaining smooth office operations and ensuring timely collections. This energetic position offers an exciting opportunity to utilize your organizational skills and customer service expertise to support our administrative functions. You will be the backbone of our office handling a variety of clerical tasks, managing communications, and assisting with accounts receivable processes to keep our business running efficiently.

Responsibilities

- Contact and communicate effectively with debtors by phone, email or written notice for overdue balance recovery.
- Handle inbound calls and respond to inquiries in a skilled and timely manner.
- Arrange payment plan(s) within accepted approved guidelines.
- Accurately process debtor payments in software system
- Maintain accurate records of collection activities, communications and account updates in software system.
- Create documents for landlord/tenant commercial lease terminations.
- Assist with general office tasks such as filing and document organization.




- Basic office administration as required.

Qualifications
- Previous collections experience – up to 2 years
- Excellent phone etiquette combined with negotiation skills to handle customer inquiries effectively.
- Attention to detail with ability to multitask efficiently in a fast-paced environment while maintaining professionalism.
- Ability to work in both a team environment and independently.
- A satisfactory criminal records check will be required from the selected candidate as a condition of employment.

Join us if you’re ready to bring energy, precision, and a customer-focused approach to a role that plays a key part in our financial success. We value motivated individuals who thrive on collaboration and continuous improvement! We thank all applicants, however, only those who are selected will be contacted. No phone calls or agencies please.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Collections and Office Support (Toronto)
🏢 Sterling Bailiffs
📍 Toronto