Become a pivotal player in customer service at Pro Hockey Life in South Edmonton Common. Maximize staff development, ensure operational integrity, and deliver an outstanding shopping experience.As the Department Manager, your primary role is to champion Pro Hockey Life's Customer Experience Model across the store team. Effective coaching, staff training, and ongoing feedback will be crucial, alongside maintaining compliance with retail standards. Your proactive leadership will enhance team performance and customer satisfaction.Key Responsibilities:Implement Pro Hockey Life's customer service standardsConduct and track staff training for complianceOversee operational readiness and adherence to policiesPromote effective communication through team meetingsAddress and resolve customer issues promptlyRequirements:Robust leadership and mentoring capabilitiesProven skills in communication and organizationPrevious experience in retail management an assetUnderstanding of compliance and operational processesEnthusiastic attitude and the drive to succeedUnleash your leadership potential and drive customer loyalty at Pro Hockey Life.

📌 Department Manager, Customer Service Excellence (Edmonton)
🏢 SportChek
📍 Edmonton