Elevate Pigment's support capabilities as a Technical Operations Specialist in Toronto. This hybrid role specializes in managing Technical Operations tickets and enhancing operational workflows.You will play a vital role in maintaining high service quality while handling a considerable volume of operational requests. By collaborating with various teams, you will ensure customers receive top-notch assistance and assist in refining processes for better scalability.



Your analytical mindset and service orientation will be key to enhancing our product operations.Key Responsibilities:Provide operational support for Technical Operations inquiriesManage workflows related to standard operational requestsOwn high-volume ticket categories for productive processingIdentify and troubleshoot operational issues effectivelyPropose improvements to optimize existing workflowsRequirements:Minimum 2 years in technical or customer support rolesStrong ability to communicate with technical and non-technical teamsDetail-oriented with a focus on delivering quality workProven ability to manage high-volume repeatable tasksExperience in a collaborative, fast-paced SaaS environmentContribute to Pigment's mission of delivering superior support as a Technical Operations Specialist in Toronto.

📌 Technical Operations Specialist At Pigment (Toronto)
🏢 Pigment
📍 Toronto