What We're Looking ForSwiftConnect is seeking an Implementation Engineer to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. The Implementation Engineer will be responsible for executing all technical components involved in our implementations. This position will work closely with the Implementation Project Manager to ensure a smooth customer onboarding experience. The ideal candidate will have a strong technical background in software implementation and the ability to manage multiple implementation projects simultaneously.Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integrationTake ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solutionProvide technical guidance during the planning, onboarding, and deployment phasesBuild and maintain customer/partner environments for API/SDK developmentWork with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progressInvestigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfactionProvide technical support to customers during implementation and post-implementationDevelop and maintain product knowledge,
act as a subject matter expert to provide superior technical support to our customersContinuously evaluate and improve the implementation process to increase efficiency and customer satisfactionContribute to various department continuous improvement initiativesDevelop and maintain technical documentation for the implementation processAdvocate for customers internally and provide feedback to our product and engineering teams to improve our products and servicesCollaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the applicationWhat You'll Need5+ years of experience in software implementation or technical project managementResults-oriented with a passion for delivering exceptional customer experiences and technical solutionsExperience working with Access Control SystemsPractical experience working with databases (PostgreSQL, SQL)Practical experience working with various programming languages (GOlang is preferred)Strong technical knowledge of APIs and SDKs (iOS, Android, and React Native)Experience with SaaS and Cloud-based solutionsAbility to manage multiple implementation projects simultaneously while maintaining attention to detailAbility to work collaboratively with customers and internal teams to achieve successful outcomesExperience working with cross-functional teams in a rapid-paced, high-growth environmentAbility to work independently and as part of a team in a dynamic environmentExcellent organization and time management skillsExcellent problem-solving and analytical skillsStrong written and verbal communication skillsSeniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at SwiftConnect by 2x