Summary

The Team Manager is responsible for managing store staff, merchandise, and the overall client experience at the Yorkdale location. This role drives sales targets, maintains high operational and visual standards, and develops team members through coaching, training, and succession planning. The manager oversees daily store operations including POS and inventory accuracy and partners with corporate and visual teams to deliver an elevated luxury retail experience.

Responsibilities
Lead and develop a team of Client Advisors through regular coaching, reviews, and performance management
Recruit, onboard, and train staff to meet company standards and succession plans
Achieve sales goals and coordinate client relationship resources to grow the client base and appointment business
Oversee daily operations including POS usage, inventory management,



shrink control, and reporting
Collaborate with Visual Merchandising to implement merchandising standards and respond to market trends

Requirements
Business school or university degree, or equivalent experience
Minimum 5 years of retail experience with emphasis on operations, store management, or office administration, preferably in a luxury setting
Computer literate with proficiency in POS systems and various software packages
Solid client service, communication, and problem solving skills; candidates with client books preferred
Ability to work a versatile schedule including evenings, weekends, and holidays
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📌 Team Manager Yorkdale Toronto (Canada)
🏢 BROBSTON GROUP
📍 Canada