Customer & Sales Coordinator

We are a group of family owned and operated businesses in Abbotsford, BC that have been in operation for over 50 years. Our companies include: Tristar Brick & Block Ltd., manufacturer of concrete blocks; Hinterland Masonry Supplies, retail store selling masonry products for contractors and homeowners; Sun Valley Masonry Inc., commercial masonry contractors. These businesses are three separate entities that operate at the same location and are run by the same accounting/office staff.

Job Summary: Customer & Sales Coordinator for Hinterland Masonry Supplies

This roll is about upholding Hinterland Masonry Supplies’ reputation for exceptional customer service through effective customer education, accurate and efficient sales transactions, timely processing of paperwork, and careful organization of inventory and showroom displays.

If you have attention to detail, an eagerness to go above and beyond and a willingness to be a team player then this is your opportunity to work with a company that focuses on a culture-led work environment and is an industry leader.

We are looking for someone who can work a varied schedule of 30–40 hours per week between the hours of 6:30AM and 4:30PM, Monday to Friday. (We are not open on the weekends)

Duties include, but are not limited to:

- Greeting customers and answering phones in a professional and courteous manner.
- Educating customers (retail and contractors) on product features, specifications, installation, and availability.
- Providing quotes for customers based on product selection, including timeline for custom order materials.




- Completing sales transactions accurately and efficiently using point-of-sales computer system as well as processing payments using debit, credit card, cash and account payments.
- Following-up with customers after they have received their products to ensure customer satisfaction, receive feedback and to identify and get ahead of any potential problems.
- Ordering materials from supplier and coordinating deliveries/pickups.
- Receiving stock into inventory and maintaining stock organization
- Maintaining appearance, organization and tidiness of showroom.
- Assist loading and unloading trucks using a forklift when needed.

The occupier of this role must have: Excellent organization skills.

Solid computer skills foundation.

Experience working in a customer facing retail environment an asset.

Knowledge of construction materials/supplies, specifically masonry an asset but not required.

Strong customer orientation and service mindset (i.e., responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.)

Robust communication and problem-solving skills

Excellent work ethic and ability to work independently and take initiative when necessary.

Highschool diploma or equivalent preferred

Fluent English speaker

Able to lift 50lbs

Class 5 driver’s license

Forklift experience

Job Type: Full-time

Pay: From $28.00 per hour

Benefits

- Dental care
- Extended health care

Flexible language requirement:
- French not required

Application question(s):
- Do you have construction material knowledge , specifically masonry?

Language:
- English (required)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Customer & Sales Coordinator (Abbotsford)
🏢 Sun Valley Masonry
📍 Abbotsford