Company Overview

Supreme Services – GREAT PLACE TO WORK!

Supreme Services is a fully integrated restoration, renovation, handyman, and property services company serving residential and commercial customers across Windsor-Essex.

At Supreme, we believe customer experience is everything. We are looking for a friendly, outgoing, and energetic individual to join our team and help us maintain strong relationships with our customers through customer care, lead follow-up, scheduling, and administrative support.

Job Overview

If you love talking to people, have a positive personality, are highly organized, and enjoy creating great customer experiences, we would love to hear from you!

It all starts with great people. They are at the heart of our company and our success. Consider joining us today! (Supreme Services does not use AI to review resumes. We personally review every application and follow up with every candidate we interview regarding their status.)

The Customer Service Coordinator is responsible for handling inbound and outbound customer communications, scheduling appointments, following up on leads, gathering customer feedback, assisting with accounts receivable follow-up, processing payments, supporting home shows and marketing events, and providing administrative support across multiple divisions.

This position serves as one of the first points of contact for our customers and plays an essential role in maintaining customer satisfaction and supporting the continued growth of the company.

Key Responsibilities

Customer Service & Communication

- Answer and triage incoming phone calls
- Serve as the first point of contact for customers, providing a professional and positive experience
- Follow up with leads, current customers, and past customers regarding services, appointments, estimates, and satisfaction

Scheduling & Administrative Support

- Schedule appointments, estimates, consultations, and service calls
- Coordinate calendars and appointments across multiple departments




- Provide administrative and office support as required
- Assist with customer communications and general office tasks

Customer Retention & Feedback

- Conduct customer satisfaction and follow-up calls
- Request reviews and testimonials
- Escalate customer concerns and identify opportunities to improve the customer experience

Accounts Receivable Support

- Contact customers regarding outstanding balances and payment reminders
- Process customer payments and maintain accurate records
- Assist with accounts receivable follow-up activities

Marketing & Business Development Support

- Conduct customer outreach and follow up on marketing campaigns
- Support promotional activities, community events, and lead-generation initiatives

· Other duties as assigned Hours & Working Environment

- 24 to 40 hours per week
- Monday to Friday
- Scheduled during business hours: 8:00 AM to 5:00 PM
- In-person position based in our Windsor office

Qualifications

- Previous telemarketing, customer service, reception, call centre, or phone sales experience preferred
- Excellent verbal communication skills
- Friendly, outgoing, and confident personality
- Strong customer service mindset
- Strong organizational and follow-up skills
- Comfortable making outbound calls throughout the day
- Strong problem-solving abilities
- Positive attitude and team-oriented approach
- Strong computer literacy and ability to manage customer data accurately
- Ability to multitask in a fast-paced environment

Preferred Experience

- Experience in restoration, construction, renovations, home services, or related industries is an asset
- Experience working in a fast-paced office environment




- CRM, scheduling, or customer database experience is considered an asset
- Experience handling inbound phone calls and appointment scheduling
- Accounts receivable or payment processing experience is an asset

Hours & Working Environment

- 24 to 40 hours per week
- Monday to Friday
- Scheduled during business hours: 8:00 AM to 5:00 PM
- In-person position based in our Windsor office

Qualifications

- Previous telemarketing, customer service, reception, call centre, or phone sales experience preferred
- Excellent verbal communication skills
- Friendly, outgoing, and confident personality
- Strong customer service mindset
- Strong organizational and follow-up skills
- Comfortable making outbound calls throughout the day
- Robust problem-solving abilities
- Positive attitude and team-oriented approach
- Strong computer literacy and ability to manage customer data accurately
- Ability to multitask in a rapid-paced environment
- Reliable, dependable, and professional

Preferred Experience

- Experience in restoration, construction, renovations, home services, or related industries is an asset
- Experience working in a fast-paced office environment
- CRM, scheduling, or customer database experience is considered an asset
- Experience handling inbound phone calls and appointment scheduling
- Accounts receivable or payment processing experience is an asset

Join our team and help create exceptional customer experiences while supporting the continued growth of Supreme Services! Pay: $19.00-$21.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Oldcastle, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Telemarketing: 1 year (preferred)
- Customer service: 2 years (required)
- Administrative: 1 year (required)

Work Location: In person

📌 Customer Service Coordinator (Oldcastle)
🏢 SUPREME RESTORATION SERVICES
📍 Oldcastle