Customer Service Representative - Full-Time (M-F - 10:00am-7:00pm)

Reporting directly to the Customer Service Lead, the Customer Service Representative is responsible for interacting with customers in a professional, courteous and effective manner. This person will maintain a satisfactory level of sales to ensure that the Company remains a leader in the marketplace.

MAJOR RESPONSIBILITIES:

- Ensure customer satisfaction by providing professional, courteous and effective customer service.
- Ensure prompt and courteous response to customer enquiries.
- Maintain a satisfactory level of sales in accordance with corporate goals and objectives.
- Provide price and product quotations as required.
- Enter sales orders in the system for customers.
- Conduct follow ups on quotes.
- Develop and maintain a high degree of technical knowledge as it pertains to CCI product lines.
- Keep fully apprised of competitive products
- Keep apprised of research and development in related fields
- Develop and maintain knowledge of marketplace.
- Identify and keep management apprised of business opportunities




- Represent the company in a professional manner to maintain an optimal quality of service.
- Develop and maintain operating knowledge of Microsoft office software and any additional company software
- Create well-written reports and documentation as required.
- Maintain corporate standard of dress and deportment.
- Maintain office in clean and orderly manner.
- Communicate with and support other areas of the company.
- Attend meetings and/or training sessions as required.
- Attend and/or participate in trade seminars as required.
- Take ownership of and successfully resolve problems as required.
- Assist with emergent or unforeseen issues as required.

Start Date: November 2, 2026 Pay: $40,000.00-$45,000.00 per year

Perks

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Experience:
- Customer service: 3 years (required)
- Sales: 2 years (preferred)

Work Location: Hybrid remote in Cambridge, ON

📌 Customer Service Representative - 18 Month Contract (Cambridge)
🏢 Concept Controls
📍 Cambridge