Job Responsibilities:

- Manage incoming customer inquiries via phone and email, ensuring timely responses.
- Order entry and customer management.
- Communicate effectively with customers regarding shipping and receiving updates.
- Analyze customer needs and provide appropriate solutions.
- Track and trace shipments, providing regular updates to customers
- Generate and manage necessary shipping documentation (BOLs, PODs, etc.)
- Handle customer inquiries and complaints, providing timely and qualified resolutions.
- Perform other duties as assigned to support the operations team.

Job Requirements:

- 1+ year of experience in a customer service role, preferably in transportation or logistics
- Proficiency in using phone systems for effective communication.
- Proficiency in transportation management software, Microsoft Office, Excel.
- Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.




- Strong problem-solving skills and the ability to think quickly in fast-paced situations.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work varying shifts, including evenings and weekends, as needed.

To Apply: Please send your resume to [email protected] with the subject line: Customer Service Representative – Mississauga.

PLEASE DO NOT CALL OFFICEEMAIL ONLY [email protected]***

Job Types: Full-time, Permanent

Pay: $34,000.00-$75,000.00 per year

Benefits

- On-site parking

Ability to commute/relocate:
- Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- What Transport Management Systems have you used previously, if any?

Experience:
- Customer Service Representative: 5 years (required)

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 Sarai Xpress Trucking
📍 Mississauga