BaseVac Dental Systems is Canada's only manufacturer of licensed vacuum and compressor equipment. Our products are used by dental practices of all sizes, including 1-chair neighbourhood clinics and 100+ chair teaching clinics at Harvard, U of T, UBC, and many others.

We are hiring a current Customer Service Specialist to support our growth.

The BaseVac Customer Service Specialist will deliver exceptional customer experiences by quickly and accurately providing price quotes, processing orders, providing order updates, processing RMAs and coordinating on-time delivery of orders for BaseVac customers.

DETAILS OF FUNCTION & DUTIES:

- Respond to customer requests by phone, email and other means quickly and completely
- Provide customers with product information, part numbers and product pricing
- Provide and distribute quotations, follow up on quotations as required
- Monitor and actively provide customers with updates related to their orders
- Collect all information required for order processing and fulfilment, including payment details, delivery information and any special requests
- Develop and maintain relationships with key customer stakeholders and contacts to build rapport and deliver great experiences
- Interact with other departments to support order fulfillment activities and efforts
- Regularly communicate with the BaseVac sales team and sales agents to share information related to promotions, stock levels, shipping dates and other related information.
- Process and track return shipping for product returns, warranty orders (outbound and RMAs) and paid customer service projects.
- Maintain accurate and complete price lists for new products and parts.
- Provide basic product information and technical information to customers as appropriate.




- Provide feedback to the Operations Manager related to stock levels and any other issues which may affect our ability to deliver great customer experiences.
- Accept and document customer feedback and complaints, escalating issues to the Operations Manager or other departments as necessary.
- Maintain a library of “quick reference” guides for internal use and for distribution to customers (parts lists, how-to guides, etc).
- Maintain accurate records in Spire, including updating UDF fields, dates, etc as needed.
- Performs other administrative tasks as needed, including invoicing, payment collections, order documentation, etc.
- Other duties typical of a customer service or inside sales specialist

REQUIRED SKILLS & EXPERIENCE:

- 3-5 years in a B2B customer service or sales position.
- Excellent understanding of and experience with basic business software - Microsoft Office, standard order management / tracking software, etc.
- Understanding of basic business activities: sales, order taking, invoicing, etc.
- Passion for supporting customers by email, phone and IM.
- Experience working in a dynamic team environment.

Job Type: Full-time Pay: $45,000.00-$55,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance

Ability to commute/relocate:
- Mississauga, ON L5L 5Z8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- In 50 words or less, what makes you the best fit for this role with our company?
- This is an in-person position, and you'll need to be comfortable commuting each day. How many minutes do you expect your commute to the office to take?

Experience:
- Customer Service or Inside Sales: 3 years (preferred)

Work Location: In person

📌 Customer Service Specialist (Mississauga)
🏢 BaseVac Dental
📍 Mississauga