Tier 2 - Technical Support Representative Full Time Customer Experience Toronto, ON, CA 6 days ago Requisition ID: 1165 Salary Range: $26.00 To $28.00 Hourly About Beanfield We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre‑optic network. With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high‑impact setting where your work matters, you will feel right at home. Our headquarters is located in Toronto’s super‑hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person. Our Values We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people. We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes. We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.



The Role The Tier 2 Technical Support Rep reports directly to the Tier 2 commercial and VIP Manager and assists with troubleshooting and provisioning of commercial customers services and provides support to Customers. What You’ll Do Support of DWDM, Dark Fibre, Private lines, Internet, Metro Wave, DDoS, Voice over IP Troubleshoot customer‑facing network infrastructures such as Cisco IOS/XR/XE, Junos, GPON Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote troubleshooting. Identify trends and usage patterns for the purpose of identifying network events that may require escalation. Direct customer escalations to the appropriate product teams Assist Tier 1 Technical Support Reps and other departments as needed. Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business. Must be available 24/7 for all shifts. Any future front‑line issues that might be created because of new products/services as well as any other duties as assigned by your manager. What You Bring The concept of the OSI (Open Systems Interconnection) reference model for how applications communicate over a network, Routed protocols such as TCP/IP version 4 and version 6 as well as an understanding of CIDR address allocation, Layer 2 switching. Understanding of GPON, DNS/RDNS is considered an asset. Conceptual understanding of hosted voice network service delivery. IP allocation mechanisms such as DHCP, static assignments, and subnetting. Bilingual French/English is an asset. What’s in it for you A united, values‑driven culture that genuinely cares about people, collaboration, and community. A comprehensive total rewards package, including Traditional Spending

📌 Tier 2 - Technical Support Representative (Toronto)
🏢 Beanfield Technologies
📍 Toronto