Become an essential part of Intiveo as a Bilingual Customer Support Agent. Utilize your French and English skills to deliver exceptional service in a SaaS setting.In this role, you will be interacting with customers to resolve inquiries and enhance their experience. Collaborate with a talented team to proactively reach out to those needing assistance while also providing invaluable insights about improving service. Your positive attitude and communication prowess will be vital in our dynamic work workplace.Key Responsibilities:Respond to customer inquiries in both languagesInitiate contact with clients for assistanceGuide customers toward best practices effectivelyAssist in retention and upselling effortsContribute to developing support best practicesRequirements:Minimum 2 years of experience in customer supportStrong communication abilities in French and EnglishFamiliarity with Zendesk softwareGood analytical and technical skillsComfortable in a fast-paced scaling environmentSupport Intiveo's commitment to exceptional client care with your bilingual skills and customer service experience!

📌 Intiveo Bilingual Customer Support (Vancouver)
🏢 Intiveo
📍 Vancouver