Provide assistance to store management in supervising and facilitating the daily operations of the storeOversee the responsibilities of the Store Manager in the absence of SM or ASMAssist in the delivery of key personnel management when on shift and resolve customer service issues as neededProvide direction, guidance, and instruction to all store associatesEnsure store conditions are consistently upheld to established standardsAssist in ensuring staffing levels adequately meet business needs when requestedAct as the sales and customer service leader/role model in the absence of SM/ASMGreet and assist customers while modeling exemplary conductEnsure company policies and relevant legislation are consistently adhered to by all staffHandle customer complaints and escalates them as necessaryEnsure health, safety, and security regulations and standards are met on shiftAchieve sales targets and store-level KPIsEnsure employees on shift actively pursue sales goalsOversee and assist in inventory management and be accountable for inventory processes on shiftRequirementsMust have valid CannSell to work in a retail cannabis store.Must have or be able to successfully complete a Police Background Check.Demonstrated sales and service orientation requiredMinimum of 2 years work experience in the retail industry required - Cannabis industry preferredA valid First Aid certification is considered an assetExcellent time management and prioritizing skills requiredDemonstrated ability to train and motivate staff requiredSkills to monitor and lead by example as requiredBasic office administration skills requiredHigh level of proficiency with Microsoft Office productivity suiteHighly effective teamwork skillsAble to effectively communicate both verbally and in writing with individuals at all levels of the organizationStrong customer service and troubleshooting skillsA well-defined sense of diplomacyExcellent teamwork and team-building skillsThorough understanding of applicable health and safety legislationA skilled, responsive, and positive work attitude is essentialAbility to work any shift based on business needs, Monday to SundayAbility to work nights, holidays and weekends and different locationCore CompetenciesDemonstrates strong leadership in retail operations, with a focus on sales targets, customer service excellence, and compliance with health and safety regulations. Proficient in staff training, inventory management, and effective communication across all organizational levels.Highest-signal resume keywordsCannSell CertificationSales Target AchievementCustomer Service LeadershipInventory ManagementFirst Aid CertificationHard SkillsRetail Operations ManagementSales and Service OrientationInventory ProcessesBasic Office AdministrationMicrosoft Office ProficiencySoft SkillsTime ManagementTeamwork SkillsEffective CommunicationDiplomacyStaff MotivationCertifications & QualificationsCannSell CertificationFirst Aid CertificationPolice Background CheckIndustry KeywordsRetail IndustryCannabis IndustryHealth and Safety LegislationCustomer Complaints ResolutionStore-Level KPIs

📌 Retail Shift Leader (Madawaska Valley)
🏢 Jobtailor
📍 Madawaska Valley