The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a excellent role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.Status: Full timeSchedule: 7:00 am - 3:00 pmAdditional requirements: flexibility based on operational needsNumber of positions: 1Start Date: ASAPUnion: This is part of the OPSEU GTA East collective agreementThis vacancy is for an existing position.Your responsibilities will include:Answering incoming client calls for pickups and dispatching information to the assigned courier routeManaging client questions and concerns regarding schedules, supplies etc.Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slotPerform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels,



etc.Record and report any missed pickups and act as the initial investigator; track and investigate missing totesProvide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S mandatesProvide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.What you bring to the role:High school diploma or equivalent experience1 to 2 years logistics and/or dispatch experience or relevant work experience.Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systemsAbility to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as requiredAt least 1 year of experience working in a fast-paced, client-focused environment preferred

📌 Dispatch Coordinator (Vancouver)
🏢 Lifelabs
📍 Vancouver