Job Summary

MUST HAVE EXPERIENCE WORKING WITH LIGHTSPEEDWe are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. This role involves providing exceptional guest services, managing front desk operations, and ensuring a welcoming environment. The ideal candidate will have excellent communication skills, a solid customer service orientation, and the ability to handle multiple tasks efficiently in a hospitality setting.*

Duties

- Greet guests warmly and check them in/out efficiently using front desk systems
- Manage multi-line phone systems to answer inquiries, make reservations, and provide information
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Maintain accurate records of guest information and reservations
- Provide information about hotel amenities, local attractions, and services
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained
- Process payments and manage billing accurately




- Uphold hotel policies and ensure compliance with safety standards
- Assist with administrative tasks such as filing, data entry, and reporting as needed

Skills

- Excellent phone etiquette and communication skills
- Strong customer service skills with a friendly demeanor
- Experience in front desk operations within a hotel or hospitality environment preferred
- Ability to handle multi-line phone systems efficiently
- Multilingual or bilingual abilities are highly desirable to assist diverse guests
- Knowledge of guest services and hospitality best practices
- Ability to remain calm under pressure and resolve guest concerns professionally
- Strong organizational skills with attention to detail

This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding guest experiences. We value professionalism, enthusiasm, and a genuine passion for hospitality. Pay: $20.00-$21.00 per hour

Work Location: In person

📌 Front Desk Associate (Oakville)
🏢 Four points by sheraton oakville
📍 Oakville