Step into the IT realm as an Entry-Level IT Support Analyst. Provide essential technical assistance with a focus on customer satisfaction and effective communication in a team-oriented workspace.As a key member of the helpdesk team, you will assist users by resolving technical issues promptly. This role combines customer service with troubleshooting skills for Microsoft applications and support. Engage with the IT team to document issues and identify trends that could lead to systemic fixes.Key Responsibilities:Provide direct technical support to end usersDocument and track user issues in a ticketing systemAddress Microsoft 365, Azure AD, and directory issuesElevate unresolved issues to more experienced team membersFollow up with users to confirm satisfactory resolutionRequirements:1-3 years experience in IT help desk environmentsStrong analytical and communication abilitiesExperience with Windows OS and standard enterprise toolsEducational background in Computer Science or ITIT certifications like Microsoft or Linux are a plusLaunch your IT career by engaging with users to resolve technical issues while enhancing user support processes.

📌 Entry-Level It Support Analyst (Calgary)
🏢 Nanalysis
📍 Calgary